The INVIROX warranty coverage is for technical issues only.
If you are experiencing issues with INVIROX system, please Chat with us at WhatsApp number at 512-8067945 for technical support while you have your system with you. You can also reach to our customer service email address at: Support@invirox.com

INVIROX Dog Training Gear Systems have a 1-Year Full Manufacture Warranty for Technical issues ONLY.

In the event your system is deemed defective by INVIROX Representative, you will be provided a replacement for the defective item, and instructions to send your defective item back to us.
For us to effectively process your warranty claim we will troubleshoot with you to determine the correct course of action. We will need to know the following information.
• What model system you have
• What issues you are experiencing
• The order number
• Your full Address, and contact information
Misuse, improper maintenance, lost or stolen units, and dog damage are not covered under your 1-year manufacture warranty.

Please allow up 1-2 business days to process and ship an order. Once an order is processed and shipped, it can take 3-7 business days to be delivered depending on your relation to the Texas area.

You can find your tracking number by checking your emails for order notifications from the website, or by logging into your account and viewing your order for the latest tracking information.

If you need your order by a certain date, we ask that you place your order within the appropriate amount of business days before that time. If you find your order has not been delivered in this time window, please email us at Support@invirox.com with your order number so we could further assist you.

Please allow 1-2 business days handling time for all orders placed with our expedited shipping option and 2-3 business days for delivery. Please note that the delivery time may not be guaranteed once it is in possession of the carrier.

Please allow 1 business day handling time for all orders placed with our expedited shipping option and 2-3 business days for delivery. Please note that the delivery time may not be guaranteed once it is in possession of the carrier.

Forming a new habit in dogs is very crucial step in which need to be done the right way. If you are not sure about how to use the E collar after reading the user manual and bunch of articles in this manner- Please reach to a professional dog trainer.

The INVIROX training kit is best suited for 6 - 150 lbs dog depending on the model. We advice kick-starting e collar training in the age of 6 month or older.

Test the unit with the tester bulb provided to you in the product box- Basically, if the light is turning on - The unit at your disposal works fine and you will want to check whether there is contact with your dog's skin while operating the shock portion. For any further assistance reach us at WhatsApp chat or in our customer service email: Support@invirox.com - We will make sure to make everything right.

3-STEPS TO PAIR RECEIVER COLLAR TO THE REMOTE

1. Press and hold the power button on the Receiver Collar for 3 seconds to turn on the Receiver Collar.
2. Press the power button in the back of the receiver 3 times to enter pairing mode. You will hear a beep and the light indicator will become solid.
3. Press on one of the training modes; Tone/Vibrate/Static on the Remote to complete the pairing. Then the Receiver Collar will respond according to the channel you chose on the remote.

Please watch the following tutorial:

https://youtu.be/dcx15FDtMc0

You can train up to 2 dogs simultaneously.

Yes! The rubber covers are a key factor in protecting your dog's skin during e collar training sessions. It will help in preventing irritations while leaving the collar for more than 2 hours.

6-8 hours MAX.

Read the user manual carefully

Absolutely! You can have a peace of mind while taking your dog to the beach, lake or just walking in the rain.

Caution, The INVIROX 2026 Editions remote is not waterproof at all! Keep away from water & children.

The INVIROX ULTRA K9 is fully waterproof system- Including the remote.

Absolutely! When you are not in training but carrying the INVIROX training remote - Be sure to slide the keypad-lock to prevent mis-operation.

Be safe assured to use the e collar while following the INVIROX user manual you will get the best practices to make your dog's training sessions efficient and productive!

Yes! You will want to make sure there is direct contact of the prongs with your dog's skin. The SPARK K9 and ULTRA K9 is the right choice for long-fur dog owners!

INVIROX is designed for consumer retail use, and sold on major marketplaces that require baseline compliance and product documentation for listing. If you need specific compliance documents for your market, contact support and we will provide what is applicable for that SKU and destination.

Yes, when used correctly. INVIROX is designed to be a communication tool, not a punishment device. The safest path is: teach commands first (sit, come, place), fit the collar properly, start with tone or vibration, and only increase intensity if your dog truly needs it. If your dog is fearful, reactive, or has aggression issues, work with a qualified trainer so timing and levels don’t create stress. We're not in the magic wands industry, but in the dog training one. Use your training tools with respect and deep understanding of our INVIROX dog training methodology.

Fit it snug enough that the contact points touch the skin, but not tight enough to pinch. You should be able to slide one finger under the strap. For safety, don’t leave the collar in the exact same spot every day, rotate it slightly, and check your dog’s neck daily for redness, hair loss, or irritation.

If you use it correctly, no. If you use it wrong, yes, you can scare or stress your dog. Train yourself before training your dog. Advise from a PRO dog trainer if needed.

The right way: INVIROX is a communication tool, not a punishment tool. You start at the lowest level your dog can notice, and you use it to reinforce commands your dog already understands.

Never do this: Don’t press buttons because you’re angry, don’t “test” random levels on your dog, and don’t use high levels to force behavior your dog hasn’t been taught.

Stop immediately if your dog yelps, freezes, panics, shuts down, or shows fear, that means your level, timing, or training foundation is wrong.

Start slow and build a clean foundation:

• Teach the command on leash first, then add INVIROX as a “tap on the shoulder.”
• Begin with tone (or low vibration) paired with the command, then reward.
• Use short sessions: 5–10 minutes.
• Don’t use the collar to “stop” a dog that doesn’t understand the command yet.
  
  If you want, treat INVIROX as tone/vibration only at first.

Common issues usually come from speed and timing:

• Too high too soon: start low and only increase if needed.
• Bad timing: pressing after the behavior ended teaches confusion.
• Using it for punishment: this can create fear and worsen behavior.
• Poor fit: causes inconsistent communication or irritation.
  
  Fix these and you’ll avoid 80 percent of “this collar isn’t working” problems.

This is usually one of these: fit, distraction level, or the dog doesn’t understand the command yet. Try:

• Re-check fit, contact points must touch skin.
• Move to a quieter place, train under lower distraction first.
• Pair cue + low stimulation + reward, then fade rewards gradually.
• Increase intensity only slightly and only if you’re sure the dog understands.
  
  If you’re outdoors with heavy distractions, build up to that environment in steps. Give your dog better enviroment to work with, dog park is not one of them!

Stop and reset. Fear means something is off, usually level too high, bad timing, or the dog doesn’t understand. Go back to basics: tone or low vibration only, pair with known commands, reward heavily, and keep sessions short. If fear continues, pause use and work with a PRO dog trainer.

Use the INVIROX remote safety jeypad lock whenever you’re not actively training. Keep the remote oriented the same way every time in your hand or pocket, and do “dry reps” without the dog, meaning practice lock on, lock off, button placement, and mode switching so you never guess under pressure.

This happens when your dog experienced the boundary as confusing or too intense. You must rebuild confidence with a reward based reset.

Do this exactly:

1. Pause unsupervised use for 3–7 days. Collar on only during training sessions.
   
2. Lower the intensity and focus on learning the warning zone, not correction.
   
3. In the safe zone, walk your dog on leash and reward calm steps.
   
   Every few seconds: click or “YES”, then treat.
   
4. Approach the boundary slowly. The moment you get the warning: Turn back immediately toward the safe area. The instant your dog turns with you: click or “YES”. Move 10–15 feet deeper into the safe zone and deliver 3–5 treats
   
5. Repeat 10–20 reps. End the session before your dog gets stressed.
   

Non negotiable: Reward happens in the safe zone, not at the edge. That teaches the dog that choosing to return is always the best deal.

The INVIROX wireless fence system can be paired to up to 3 collars.

You must enforce the boundary early, using training not punishment.

Correct fix: for 5 to 7 days, do daily leash “boundary reps” and reward the turn-back fast. When the dog hesitates near the edge, you recall to the safe zone and reward. Boundary creeping happens when the dog learns they can linger at the edge with no consequence.

Place the base station in the most stable, predictable location.

Correct placement rules: keep it away from heavy electronics, routers, and big metal objects, place it where your dog has a clean path to move around, then use Test Mode to confirm stable performance before switching to Working Mode. Bad placement creates unstable boundaries, which creates confusion.

Do not guess. Follow this checklist in order:

1. Confirm your boundary distance is inside the working range you set.
   
2. Move the base station away from Wi-Fi routers, Bluetooth hubs, and dense electronics.
   
3. Test again using Test Mode, then return to Working Mode only after stability is confirmed.
   
   Unstable signal equals inconsistent feedback, inconsistent feedback breaks containment training.

Yes, when introduced properly. The most common beginner mistake is expecting the fence to work instantly without training. Start with short, positive sessions: walk your dog near the boundary on leash, use the warning cues first, reward for turning back, and slowly increase freedom. A GPS fence is a training system, not magic.

Most of the time it’s not “GPS failed,” it’s one of these:

• Your dog didn’t understand the boundary rules yet.
• The boundary radius is too small during early training, so the dog hits it too fast.
• You started off-leash too early. Read user manual carefully.
  
  Fix: go back on leash, increase training reps, expand the boundary radius at first, and only go off-leash after your dog consistently turns back on the warning.

Choose INVIROX GPS Wireless Dog Fence when you want containment over a larger outdoor area using a center point plus radius setup, no base station, and a range up to 999 yards, with ultimate accuracy of 1–2 yards (potentially less accurate in wooded areas).

Choose INVIROX Radar Wireless Fence when you want containment indoors and outdoors using a base station, with a boundary distance range of 10–120 feet using radar ranging technology, and a stated benefit of correction-free reentry.

Simple rule: large open spaces, go GPS, home or yard precision with a base station, go Radar.

(GPS , Radar)

If “safe return home” is a priority, the INVIROX Radar Wireless Fence specifically promotes correction-free reentry, meaning your dog can re-enter the safe zone without getting corrected when moving in the correct direction.

However, you still must do boundary training so your dog understands the warning cues and learns to turn back calmly before they ever feel pressured at the edge.

(Radar)