The INVIROX warranty coverage is for technical issues only.
If you are experiencing issues with INVIROX system, please Chat with us at WhatsApp number at 512-8067945 for technical support while you have your system with you. You can also reach to our customer service email address at: Support@invirox.com
INVIROX Dog Training Gear Systems have a 1-Year Full Manufacture Warranty for Technical issues ONLY.
In the event your system is deemed defective by INVIROX Representative, you will be provided a replacement for the defective item, and instructions to send your defective item back to us.
For us to effectively process your warranty claim we will troubleshoot with you to determine the correct course of action. We will need to know the following information.
• What model system you have
• What issues you are experiencing
• The order number
• Your full Address, and contact information
Misuse, improper maintenance, lost or stolen units, and dog damage are not covered under your 1-year manufacture warranty.
Please allow up 1-2 business days to process and ship an order. Once an order is processed and shipped, it can take 3-7 business days to be delivered depending on your relation to the Texas area.
You can find your tracking number by checking your emails for order notifications from the website, or by logging into your account and viewing your order for the latest tracking information.
If you need your order by a certain date, we ask that you place your order within the appropriate amount of business days before that time. If you find your order has not been delivered in this time window, please email us at Support@invirox.com with your order number so we could further assist you.
Please allow 1-2 business days handling time for all orders placed with our expedited shipping option and 2-3 business days for delivery. Please note that the delivery time may not be guaranteed once it is in possession of the carrier.
Please allow 1 business day handling time for all orders placed with our expedited shipping option and 2-3 business days for delivery. Please note that the delivery time may not be guaranteed once it is in possession of the carrier.
Forming a new habit in dogs is very crucial step in which need to be done the right way. If you are not sure about how to use the E collar after reading the user manual and bunch of articles in this manner- Please reach to a professional dog trainer. We will launch a trainers index in our website very soon. Stay tuned!
The INVIROX training kit is best suited for 6 - 110 lbs dog. We advice kick-starting shock collar training in the age of 6 month or older.
Test the unit with the tester bulb provided to you in the product box- Basically, if the light is turning on - The unit at your disposal works fine and you will want to check whether there is contact with your dog's skin while operating the shock portion. For any further assistance reach us at WhatsApp chat or in our customer service email: Support@invirox.com - We will make sure to make everything right.
3-STEPS TO PAIR RECEIVER COLLAR TO THE REMOTE
1. Press and hold the power button on the Receiver Collar for 3 seconds to turn on the Receiver Collar.
2. Press the power button in the back of the receiver 3 times to enter pairing mode. You will hear a beep and the light indicator will become solid.
3. Press on one of the training modes; Tone/Vibrate/Static on the Remote to complete the pairing. Then the Receiver Collar will respond according to the channel you chose on the remote.
Please watch the following tutorial:
Absolutely! You can have a peace of mind while taking your dog to the beach, lake or just a walking in the rain.
Caution, The INVIROX remote is not waterproof at all! Keep away from water & children.
Absolutely! When you are not in training but carrying the INVIROX training remote - Be sure to slide the keypad-lock to prevent mis-operation.
Yes! You will want to make sure there is direct contact of the prongs with your dog's skin. We are about to launch a new model: 'SPARK'; It will make life easier on long-fur dog owners! Stay tuned!